1. When is my bill due?
You will receive your bill around the 1st of each month and it is due on the 15th. Your payment must be in our office by the 15th of each month or you will be subject to a penalty and will be mailed a red 2nd notice. Payment must be received by 4:30 PM the day prior to the cut-off date of the 25th to avoid service disconnection. If you service is disconnected, there is a $75.00 reconnection fee during regular business hours to have your water service restored.
2. Do you have an after-hours drop box for payments?
Yes, it is located in our drive thru at our office on Coles Ferry Pike.
3. Can I pay my bill at the Water Treatment Plant on Coles Ferry Pike?
Yes! Our new office is located in front of our Water Treatment Plant!
4. How do I apply for water service with LaGuardo Utility District?
Call our office at (615) 444-3378 during our regular business hours of Monday through Friday from 8:00 AM until 4:30 PM to inquire about how to get water service. You may print the application for service from our website.
5. What is your policy for returned checks and bank drafts?
There is a $25.00 fee for each returned check or bank draft. Customers will be notified of the returned item by mail. Replacement funds in the amount of the returned transaction plus the $25.00 fee will be due within 5 days of the receipt of your letter. If payment is not received, water service will be subject to termination and a reconnection fee of $75.00 will be required to reactivate service. Customers with two or more failed transactions returned to our office may no longer be able to make payments with a check or by automatic draft. A returned check for the start-up of service or for a reconnection fee, will result in your water service being locked up immediately.
6. Where is my water meter? Where is my shut off valve located?
The water meter is located at the front of the property in the ground. However, some are located at the side or rear of yards. They may be located in the common grassy area between driveways if you live in a subdivision. The shut off valve is located on the meter unit and may resemble a stove knob.
7. Do you have a toilet that you think might be leaking?
Here's one way to find out. Take some food coloring or Kool-Aid (anything safe and potable with a color additive) and pour it into the holding tank of the toilet. Leave the toilet alone for several hours, if not overnight. If the color additive makes its way to the inside of the bowl, the flap in the holding tank is faulty or the chain may need adjusting. It's not unusual to see increases in water usage of up to 20,000 gallons a month because of a faulty toilet flapper. It really brings a new light to the old saying, "you're flushing your money down the toilet."
8. What do I do to keep my pipes from freezing?
The water inside pipes can freeze within hours if exposed to cold air, especially when temperatures are below freezing and remain below freezing for an extended time. As freezing water expands, it causes the pressure inside pipes to increase, possibly leading to bursting pipes. Both plastic and copper pipes can burst when they freeze. You may want to leave a faucet dripping when temperatures are below freezing, make sure all of your exposed pipes are well insulated, and wrap your outside faucets or cover with an insulated weather guard to prevent any frozen or busted pipes.
9. There are flags and/or paint marks on or near my property. What does that mean?
State Law requires that anyone who is about to engage in digging, excavation, moving of earth, or any other type of activity that disturbs the earth to notify Tennessee One Call of their intent to dig as they may be in danger of damaging the underground facilities. If you have paint markings, flags, or stakes in or near your yard, a Tennessee One Call was likely called in for your area. Refer to the color chart for information regarding what utilities were marked. For more information, please refer to the Tennessee One Call website.
10. Do I get an adjustment on my bill when I fill my swimming pool?
LaGuardo Utility District does not offer adjustments on your water bills when filling swimming pools.