1. When is my bill due?

You will receive your bill around the 1st of each month and it is due on the 15th. Your payment must be in our office by the 15th of each month or you will be subject to a penalty and will be mailed a red 2nd notice. Payment must be received by 4:30 PM the day prior to the cut-off date of the 25th to avoid service disconnection. If you service is disconnected, there is a $75.00 reconnection fee during regular business hours to have your water service restored.

2. Do you have an after-hours drop box for payments?

Yes, it is located in our drive thru at our office on Coles Ferry Pike.

3. Can I pay my bill at the Water Treatment Plant on Coles Ferry Pike?

Yes!  Our new office is located in front of our Water Treatment Plant!

4. How do I apply for water service with LaGuardo Utility District?

Call our office at (615) 444-3378 during our regular business hours of Monday through Friday from 8:00 AM until 4:30 PM to inquire about how to get water service. You may print the application for service from our website.

5. What is your policy for returned checks and bank drafts?

There is a $25.00 fee for each returned check or bank draft. Customers will be notified of the returned item by mail. Replacement funds in the amount of the returned transaction plus the $25.00 fee will be due within 5 days of the receipt of your letter. If payment is not received, water service will be subject to termination and a reconnection fee of $75.00 will be required to reactivate service. Customers with two or more failed transactions returned to our office may no longer be able to make payments with a check or by automatic draft. A returned check for the start-up of service or for a reconnection fee, will result in your water service being locked up immediately.

6. Where is my water meter? Where is my shut off valve located?

The water meter is located at the front of the property in the ground. However, some are located at the side or rear of yards. They may be located in the common grassy area between driveways if you live in a subdivision. The shut off valve is located on the meter unit and may resemble a stove knob.

7. Do you have a toilet that you think might be leaking?

Here's one way to find out. Take some food coloring or Kool-Aid (anything safe and potable with a color additive) and pour it into the holding tank of the toilet. Leave the toilet alone for several hours, if not overnight. If the color additive makes its way to the inside of the bowl, the flap in the holding tank is faulty or the chain may need adjusting. It's not unusual to see increases in water usage of up to 20,000 gallons a month because of a faulty toilet flapper. It really brings a new light to the old saying, "you're flushing your money down the toilet."

8. What do I do to keep my pipes from freezing?

The water inside pipes can freeze within hours if exposed to cold air, especially when temperatures are below freezing and remain below freezing for an extended time. As freezing water expands, it causes the pressure inside pipes to increase, possibly leading to bursting pipes. Both plastic and copper pipes can burst when they freeze. You may want to leave a faucet dripping when temperatures are below freezing, make sure all of your exposed pipes are well insulated, and wrap your outside faucets or cover with an insulated weather guard to prevent any frozen or busted pipes.

9. There are flags and/or paint marks on or near my property. What does that mean?

State Law requires that anyone who is about to engage in digging, excavation, moving of earth, or any other type of activity that disturbs the earth to notify Tennessee One Call of their intent to dig as they may be in danger of damaging the underground facilities. If you have paint markings, flags, or stakes in or near your yard, a Tennessee One Call was likely called in for your area. Refer to the color chart for information regarding what utilities were marked. For more information, please refer to the Tennessee One Call website.

10. Do I get an adjustment on my bill when I fill my swimming pool?

LaGuardo Utility District does not offer adjustments on your water bills when filling swimming pools.

11. I have a small leak. That won't increase my water bill much will it?

Refer to this leak chart to see just how much water is wasted with even a small leak.

12. What is hard water?

Water that is considered hard is high in dissolved minerals, most commonly magnesium and calcium.

13. What are the levels of hardness in my drinking water?

The hardness of LaGuardo Utility District's water averages between 140 to 160 ppm or 8 to 9.5 grains per gallon.

14. Does water hardness effect health?

According to the World Health Organization, hard water does not have any health risks associated with it. The National Academy of Sciences states that hard drinking water generally contributes a small amount toward total calcium and magnesium human dietary needs. They further state that in some instances, where dissolved calcium and magnesium are very high, water can be a major contributor of calcium and magnesium to the diet. Some people could experience skin dryness with hard water, but most will be uneffected. Click here to view a paper on water hardness from the World Health Organization.

15. What does water hardness mean to me at home?

The minerals in hard water can cause spots on dishes or form scale on shower heads and kitchen appliances. It is important that you follow the manufacturer's guidelines for hard water when using your appliances.

16. How does hard water effect my dishwasher?

Hard water may cause spotting and filming on your dishes. The reason for this is because minerals in hard water are released faster after they have come into contact with heat. Here are some things you can do to reduce spotting and filming:

  • Reduce the temperature of your hot water heater. The higher the temperature on your hot water heater, the more mineral residual will occur in the dishwasher. It is recommended that you turn your water heater down to 125 degree or below. At this temperature, you should have enough hot water for your shower and you will maintain sanitary conditions in your dishwasher.
  • Use Lemi-Shine or other hard water formulated detergents. You can also use white vinegar as a rinse agent.
  • It is recommended that you do not use the heated dry cycle of the dishwasher. The reason for this is that the heat will cause the hardness in the water on your dishes to come into solution and stick to dishes.

17. How does hard water effect my hot water heater?

Decreasing the temperature of the hot water heater will reduce the amount of mineral buildup in the tank, but over time scaling will still occur. It is important to follow the manufacturer's guidelines for periodically flushing your hot water heater. We recommend doing this at least once a year.

18. How does hard water effect my coffee maker?

There are products that can remove mineral deposits from coffee makers or you can run a pot of strong vinegar water through the coffee maker. Refer to the manufacturer's guidelines. You may also see a film on your coffee or tea. This film is not a health risk and is a natural reaction between the fats and oils in the coffee or tea and the minerals in the water.

19. Will the minerals in hard water clog the water pipes in my home?

The calcium in your water will not build up fast enough to limit the useful life of your household plumbing. However, mineral buildup in the sink aerators might restrict flow. To remedy this, simply remove the aerator from the sink faucet, clean it with white vinegar, and replace.